Privacy Policy


At SmartBusinessPlan, we respect and protect the privacy of visitors to our website,, together with the other websites that individee GmbH (“SmartBusinessPlan”) operates (collectively, the “SmartBusinessPlan Websites”), and our customers who use our on-demand customer service support platform tools and services offered on the SmartBusinessPlan Websites (together with the SmartBusinessPlan Websites, the “Service”). This Privacy Policy (“Policy”) explains how we collect and use visitors’ and customers’ information, particularly personal information, as part of the Service.  The information Zendesk collects and uses is limited to the purpose for which our customers engage SmartBusinessPlan and other purposes expressly described in this Policy.  Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the SmartBusinessPlan Websites, whether or not you are a user of SmartBusinessPlan’s on-demand service.

Data Processing

SmartBusinessPlan automatically collects and saves data that your browser is transfering to us. This data includes:

  • used operating system
  • Browsertyp/ -version
  • Referrer-URL
  • Hostname of the accessing computer (IP-Adresse)
  • Time of the request

SmartBusinessPlan is not able to match this data to an individual.

Personal Information

We will collect certain personal information upon account creation. This information includes Name, e-mail address and postal address.

If you are writing us via e-mail. We will save and process your conversation for later reference.

Disclosure of information

SmartBusinessPlan generally does not disclose any personally identifiable information.However SmartBusinessPlan may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.


SmartBusinessPlan uses cookies. They are meant to increase the usability of our service and to increase its security. Most of our cookies are so called Session-Cookies. These cookies will be deleted at the end of your visit. SmartBusinessPlan also uses cookies, to identify users during the use of our service. Therefore you don’t have to re-login all the time.

You can generally accept or decline the use of cookies through a functionality built into your web browser.  To learn more how to control cookie settings through your browser:

Click here to learn more about managing cookie settings in Firefox;

Click here to learn more about managing cookie settings in Chrome;

Click here to learn more about managing cookie settings in Internet Explorer; or

Click here to learn more about managing cookie settings in Safari.

If you want to learn more about cookies, or how to control or delete them, please visit for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing.  To learn more about this feature from Google, click here.

Safety Measures

Your account is secured by a password. Therefore only the user may access the personal information.

Our service may only be accessed by using a secure and encrypted connection (SSL). Please always logout of the service after you are done. This helps protecting your personal information.

Information Requests

We will be happy to inform you about any personal information we may have saved about you. Please direct requests at [email protected]

Changes to the Privacy Policy

If we make any material changes to this Policy, we will notify you by email, through the Service, or by posting a prominent notice on the SmartBusinessPlan Websites prior to the change becoming effective.  We encourage you to periodically review this page for the latest information on our privacy practices.  Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy.  Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Service.


Any questions regarding this Privacy Policy should be sent to [email protected]